Return and Refund Policy
Key Policy Points
- Return Period: 30 days
- No Restocking Fee: no restocking fee applies
- Refund Processing: 7 days
- Return Costs: return costs are borne by the customer
- Exchanges: we accept exchanges
- All returns are subject to our Terms of Service
Return Eligibility
Items must be returned within 30 days of delivery. Products must be unused, unworn, and returned in their original packaging with all tags attached. Return requests after this period cannot be accepted.
How to Return an Item
Contact us at support@ivoraonline.uk with your order number and reason for return. Returns must be pre-approved. Once approved, you will receive detailed return instructions.
Refunds
Refunds are issued to the original payment method after inspection. Processing may take up to 7 days from approval. No restocking fee applies.
Exchanges
Exchanges are accepted within 30 days for new and unused items. Email us with your order number and the item you wish to exchange.
Order Cancellations
Contact us immediately at support@ivoraonline.uk to cancel. Once processing has begun, the standard return process applies.
Damaged Items
Send clear photos of damages or incorrect items to support@ivoraonline.uk and we will promptly arrange a replacement or correction.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Email: support@ivoraonline.uk
Phone Number: +31649134963
Contact Form: Click Here
Business Information
Ivora UK is operated by Trust Ads, s.r.o. a company registered in the Czech Republic.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Address:
Křižíkova 44
Prague 18600